> ## Documentation Index > Fetch the complete documentation index at: https://www.carstoragesoftware.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Share customer login links > Copy the correct customer login link, place it where customers can find it, and test it before sharing. ## What you will accomplish Existing customers will have a simple **Customer login** link on your website, emails, or printed materials. They can open their portal without calling your office for the address. ## When to use this guide Use this guide when someone who **already has a customer account** needs to sign in to the portal. This is **not** the link for brand-new prospects. New customers usually start with [Set up customer registration](/docs/facility-web-pages/set-up-customer-registration) or your public facility page first. ## Before you start * Your logo and colors look correct in [Settings > Branding](https://www.carstoragesoftware.com/dashboard/settings/branding). * You can open [Settings > Website & customer app](https://www.carstoragesoftware.com/dashboard/settings/website). * You know where customers should find the link (website header, welcome email, printed packet). * If you use a custom domain, test it with [Connect a custom domain](/docs/facility-web-pages/connect-a-custom-domain) before sharing widely. **How customer login works** The customer portal uses a **secure sign-in link** sent to their email—there is no password to remember. The email address must match the one on their record in [Contacts](https://www.carstoragesoftware.com/dashboard/contacts). The **Customer login** link from **Shareable links** usually ends with `/signin` on your facility address (for example `/facility/your-facility-name/signin`). That is the page customers should open—not `/dashboard`. **Customer login is not the staff dashboard** Do not copy a link from your browser while you are inside the staff dashboard (addresses that start with `/dashboard`). Customers need the **Customer login** link from **Shareable links**. Shareable links card labeled Customer login with Copy and Open buttons *Copy the Customer login link from the Shareable links section—never from the staff dashboard address bar.* ## Step 1: Open Website & customer app settings In the dashboard sidebar, click **Settings**, then **Website & customer app**. You can also go directly to [Settings > Website & customer app](https://www.carstoragesoftware.com/dashboard/settings/website). **Expected result:** The page title is **Website & customer app**. Scroll to the **Shareable links** section near the top of the page. **Expected result:** You see cards such as **Customer login**, **Main page**, **Registration**, **Marketplace**, and **Vendor invoices** (when your **Facility slug** is saved). Shareable links cards for Customer login, Main page, Registration, Marketplace, and Vendor invoices with Copy and Open buttons *Copy links from **Shareable links**—not from your browser address bar while you are in the staff dashboard. Use **Customer login** for existing customers; use **Marketplace** when shoppers should browse cars or products.* ## Step 2: Copy the Customer login link Look for the card labeled **Customer login**. The description should mention sign-in for existing customers using the portal. Click **Copy** on that card. **Why this matters:** Copying prevents typos. One wrong character can send customers to an error page. Click **Open** if you want to see the sign-in page before you send the link. **Expected result:** A new tab shows the customer sign-in page—not the staff dashboard. ## Step 3: Decide where the link should appear Choose places customers already look for login access: * A **Customer Login** button in your website header. * A link on your storage or contact page. * Your new customer welcome email (after they are invited). * Your team’s email signature. * A printed welcome sheet or QR code at the facility. Use simple wording such as **Customer Login** or **Open your customer portal**. ## Step 3b: Create a QR code (optional) A QR code lets customers scan a sign at your front desk instead of typing a long web address. From **Shareable links**, click **Copy** on **Customer login** (for existing customers) or **Main page** (for prospects learning about your facility). Go to [QR code generator](https://www.carstoragesoftware.com/dashboard/qr-code) in your dashboard. Paste your copied **Customer login** link into the URL field if the page asks for one. **Expected result:** A square QR code appears on screen instead of **No URL provided**. Click **Download** to save the image. Print it for your front desk, welcome packet, or facility signage. **Why this matters:** Many customers are more comfortable scanning a code than typing a web address on their phone. Scan the printed code. Confirm it opens the page you intended—the customer sign-in page for **Customer login**, or your public facility page for **Main page**—not the staff dashboard. QR code generator page showing a scannable code for the customer login link with a Download button *Generate a QR code from the customer login link so front-desk customers can scan instead of typing.* ## Step 4: Add the link to your website or message If you manage your website, add the link as a button or menu item. If someone else manages your website, send a clear request: Please add this link to our website header as a button named "Customer Login": \[paste customer login link]. For email, use clear link text: You can open your customer portal here: \[Customer Login]. ## Step 5: Test the link like a customer Use private/incognito mode or a browser where you are **not** signed in as staff. Confirm the page matches the screenshot below. Customer sign-in page showing facility branding and a field to enter email address for portal access *A successful test opens this customer sign-in page—not the staff dashboard.* Customer sign-in page on a phone-sized screen showing facility name and email field *Test **Customer login** on a phone-sized screen. Many customers open this link from a text message, not a desktop browser.* Check: * The page does not show the staff dashboard sidebar. * Your facility name or branding looks correct. * The page asks for the customer’s email address. * The page is readable on a phone-sized screen. ### What the customer sees after they enter their email They enter the same email address on file in [Contacts](https://www.carstoragesoftware.com/dashboard/contacts). **Why this matters:** Portal sign-in does not use a password. The email must match the record exactly. They receive a secure sign-in link or code from your facility. **Expected result:** Clicking the link opens the customer portal—not the staff dashboard. After sign-in, they can view vehicles, events, documents, and billing (depending on your settings). **Expected result:** The home screen matches the **Customer app** preview in Website settings. For a full walkthrough, see [Guide a customer through the portal](/docs/contacts/guide-a-customer-through-the-portal). Signed-in customer portal home screen on a phone showing facility photos, upcoming events, and quick action buttons *After a successful sign-in, customers see your **Customer app** home screen—not the staff dashboard. Preview this layout in Website settings before you invite customers widely.* ### Expected result Customers can reach sign-in without extra instructions from your team. ## Step 6: Tell customers what to expect When you share the login link, add one short sentence: Use this link to open your customer portal, view vehicle information, and review upcoming events. Enter the email address we have on file. You will receive a secure sign-in link or code. ## What success looks like * Your team copied **Customer login** from **Shareable links**. * The link appears where customers can find it easily. * You tested the link outside the staff dashboard. * Customers know to sign in with the email on their account in [Contacts](https://www.carstoragesoftware.com/dashboard/contacts). * **Customer app** layout was reviewed before wide portal invites ([Customize the customer mobile app](/docs/facility-web-pages/customize-the-customer-mobile-app)). ## Troubleshooting **The customer says the link does not work** Copy the link again from [Settings > Website & customer app](https://www.carstoragesoftware.com/dashboard/settings/website). Test it in a private window before sending it again. **The customer used a different email address** Ask which email they entered. It should match the email on their record in [Contacts](https://www.carstoragesoftware.com/dashboard/contacts). Update the record if needed, then send the link again. **The page does not look like our brand** Review [Settings > Branding](https://www.carstoragesoftware.com/dashboard/settings/branding) for logo, colors, and facility name. **We use a custom domain** After you connect a custom domain, the **Customer login** URL in **Shareable links** may change. Copy the link again from [Settings > Website & customer app](https://www.carstoragesoftware.com/dashboard/settings/website) and update website buttons and printed materials. Test with [Connect a custom domain](/docs/facility-web-pages/connect-a-custom-domain). ## What to do next Add the login link to your website, welcome emails, invoices, and staff signatures. If prospects still need to request storage, share the **Registration** link from the same **Shareable links** section—or follow [Choose the right public link to share](/docs/facility-web-pages/choose-the-right-public-link). ## Related topics - [Choose the right public link to share](/docs/facility-web-pages/choose-the-right-public-link.md) - [Install the mobile app](/docs/basics/install-the-mobile-app.md) - [Go live checklist for public pages](/docs/facility-web-pages/go-live-checklist-for-public-pages.md) - [Facility Web Pages overview](/docs/facility-web-pages/overview.md) - [Customize the customer mobile app](/docs/facility-web-pages/customize-the-customer-mobile-app.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.