> ## Documentation Index
> Fetch the complete documentation index at: https://www.carstoragesoftware.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Send help and feedback

> Ask the docs assistant a how-to question, report a bug, or suggest a feature from Settings > Help & Feedback, then watch for replies.

**Help & Feedback** is where you find answers in the product guides, or send a bug report or feature idea to the Car Storage Software team without leaving the app.

Use it when you are stuck, something looks broken, or you have an idea that would make daily work easier. You will get an unread badge on **Help & Feedback** when there is a new reply.

## What you will accomplish

* Open [Settings > Help & Feedback](https://www.carstoragesoftware.com/dashboard/settings/help).
* Ask a how-to question and get an answer from the guides.
* Pick **Report a bug** or **Suggest a feature**, write a short note, attach a screenshot if it helps, and click **Submit**.
* Find your note later under **Your requests**.

<Note>
  **This is not a customer message**

  Help & Feedback goes to *product support* — the people who build the software. To message a *storage customer*, use [Inbox](https://www.carstoragesoftware.com/dashboard/inbox) instead.
</Note>

## When you would use this

Open **Help & Feedback** when:

* You cannot find a setting and want a plain-English answer.
* A button does nothing, a page is blank, or a number looks wrong.
* You wish the app did something it cannot do today (for example a different report).

## Before you start

* You are signed in as staff (any role can send a request).
* If something broke, note *which page* you were on and *what you clicked*.
* Optional: have a screenshot ready, or plan to paste one into the box.

## Open Help & Feedback

<Steps>
  <Step title="Open Settings">
    From the [Dashboard](https://www.carstoragesoftware.com/dashboard), click **Settings** near the bottom of the left sidebar.
  </Step>

  <Step title="Click Help & Feedback">
    In the settings list, find **Help & Feedback** in the **Organization** group (just above **Your profile**).

    Direct link: [Settings > Help & Feedback](https://www.carstoragesoftware.com/dashboard/settings/help).
  </Step>
</Steps>

**Expected result:** The header says **Help & Feedback**. You see three sections: **Search the docs**, **Contact our team**, and **Your requests**.

<Tip>
  **Open it from anywhere**

  You can also open **Help & feedback** from the user menu at the bottom of the dashboard sidebar. That opens the same compose window on top of whatever page you are on.
</Tip>

## Ask a how-to question

How-to questions go to the docs assistant, which answers from these guides.

<Steps>
  <Step title="Type your question">
    Under **Search the docs**, type in the box that says **Ask a how-to question…**. Example: “Where do I change the time zone for the schedule?”
  </Step>

  <Step title="Click Ask">
    Click **Ask**.

    **Expected result:** The guides open in a new tab with the docs assistant answering your question.
  </Step>
</Steps>

Below the box, **Browse all guides** opens the full guide site, and the short links (**Getting started**, **Cars**, **Contacts**, **Payments**, **Contracts**, **Schedule**, **Parking spots**, **Settings**) jump straight to that section.

<Tip>
  **The guide does not match what you see**

  If the steps in a guide do not match your screen, send a **Report a bug** request (below) with the guide name and a screenshot.
</Tip>

## Report a bug or suggest a feature

Under **Contact our team**, click the card that matches what you need.

<Info>
  **Report a bug** — Something broke or looks wrong. Example: “I clicked Save on a car and the page stayed on Saving…”

  **Suggest a feature** — An idea that would make work easier. Example: “I wish I could print a packing list for tomorrow’s transports.”
</Info>

<Steps>
  <Step title="Click a card">
    Click **Report a bug** or **Suggest a feature**.

    A small window opens on top of the page.
  </Step>

  <Step title="Type what happened">
    The empty box already shows a hint. For a bug it says **Something is broken when I…**. For a feature it says **I want the software to…**.

    Write in plain words. Include:

    * What you were trying to do
    * The page you were on (for example **Cars** or **Schedule**)
    * What you expected, and what you saw instead

    You do not need technical words.
  </Step>

  <Step title="Add a picture (optional)">
    Click the picture icon to **Add screenshot**, or paste or drop an image into the box. You can attach up to five images, each up to 10 MB.

    **Why this matters:** A picture of the exact screen saves a long back-and-forth. Blur customer names if you are sharing the file outside your team.
  </Step>

  <Step title="Check the type, then click Submit">
    At the bottom left of the window you will see a small type menu — **Question**, **Bug report**, or **Feature request**. Change it if you picked the wrong card.

    Click **Submit**.

    **Do not click Submit just to “test.”** Each send creates a real request for the support team.
  </Step>
</Steps>

**Expected result:** The window closes and you see a short **Request submitted** message. Your note appears under **Your requests**.

<Note>
  **Question in the type menu**

  If you switch the type menu to **Question**, the box hint changes to **How do I…?** and the button changes to **Ask**. That sends your question to the docs assistant in a new tab instead of creating a ticket, so screenshots are not offered for questions.
</Note>

## Find a reply later

<Steps>
  <Step title="Stay on Help & Feedback">
    Open [Settings > Help & Feedback](https://www.carstoragesoftware.com/dashboard/settings/help) again.
  </Step>

  <Step title="Use Your requests">
    Under **Your requests**, use **Search requests…** or the **All** / **Question** / **Bug** / **Feature** pills.

    Click a row to open the thread.
  </Step>

  <Step title="Watch for the unread badge">
    When support replies, **Help & Feedback** in the settings list shows an unread badge. That is your cue to come back.
  </Step>
</Steps>

You can also open **Previous requests** from inside the compose window if you are writing a follow-up.

<Note>
  **Empty list is normal**

  **No requests yet. Pick a type above to start one.** means you have not sent anything from this login. It is not an error.
</Note>

## What a helpful request looks like

<Info>
  **Less helpful:** “Invoices are broken.”

  **More helpful:** “On Payments I opened invoice #1042 for Taylor Chen. I clicked Send and saw a red message. I expected the customer to get an email. This started after lunch today. Screenshot attached.”
</Info>

Names, invoice numbers, and the page you were on help support find the same screen you saw.

## What success looks like

* You opened [Settings > Help & Feedback](https://www.carstoragesoftware.com/dashboard/settings/help) without leaving the dashboard.
* You asked how-to questions in **Search the docs** and sent bugs or ideas from **Contact our team**.
* You wrote what you tried, and attached a picture if the problem is visual.
* You know to come back here when the unread badge appears.

## Common mistakes to avoid

* Do not email a personal inbox and also submit the same story here — one place is enough.
* Do not send a customer’s private documents unless support asked for them.
* Do not use this form to change facility settings. Ask a team admin, or follow the Settings guides.
* Do not click **Submit** on an empty test. Close the window with the X instead.

## Troubleshooting

<Warning>
  **Submit stays gray or does nothing**

  Type at least a short sentence in the box. If it still fails, try again in a minute, or send without images first.
</Warning>

<Warning>
  **Ask does nothing**

  **Ask** opens the guides in a new tab. If nothing appears, check whether your browser blocked a pop-up, or open [the guides](https://www.carstoragesoftware.com/docs) directly.
</Warning>

<Tip>
  **I cannot find a request I already sent**

  Check the **All** pill under **Your requests**, and clear **Search requests…**. Requests are tied to your login. A teammate will not see your private thread unless they sent it.
</Tip>

<Note>
  **I meant to message a customer**

  Close this page and open [Inbox](https://www.carstoragesoftware.com/dashboard/inbox). Help & Feedback never sends a note to a customer’s phone or email.
</Note>

## What to do next

* Set your own alerts on [Manage your profile and alerts](/docs/settings/manage-your-profile-and-alerts).
* If a setting is missing, ask a manager to review [Manage team permissions](/docs/settings/manage-team-permissions).
* Return to [Settings overview](/docs/settings/overview) for the first-week setup path.


## Related topics

- [Manage your profile and alerts](/docs/settings/manage-your-profile-and-alerts.md)
- [Settings overview](/docs/settings/overview.md)
- [Request and manage reviews](/docs/marketing-events/request-and-manage-reviews.md)
- [Check in social event attendees](/docs/marketing-events/check-in-social-event-attendees.md)
- [Review social event RSVPs and attendees](/docs/marketing-events/review-social-event-rsvps-and-attendees.md)


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