Terms of Service

These Terms of Service (“Terms”) govern your use of the car storage facility management software and related services (collectively, the “Service”) provided by Softserve Software LLC (“we,” “our,” or “us”), a Florida limited liability company.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Service.

These Terms apply to all users, customers, and others who access or use the Service.

Our Service provides car storage facilities with:

• Automated vehicle documentation and processing
• AI-powered photo analysis and license plate recognition
• Vehicle condition assessment and damage reporting
• Customer communication and status updates
• Insurance claim support and documentation
• Facility management and operational tools
• Reporting and analytics capabilities

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account
• Ensure you are authorized to represent your business or organization

You must be at least 18 years old to create an account and use our Service.

By signing up for the Service, you agree to receive regular marketing and transactional communications from your associated storage facility, including emails, text messages (SMS), and push notifications.

Storage facilities obtain opt-in consent for these communications at the time of your initial purchase of storage services. This consent is included as part of your storage contract with the facility.

Customers retain full control over communication preferences. You can adjust your notification settings and opt out of specific marketing and notification channels at any time through your customer portal or application settings.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Upload, transmit, or store malicious code or harmful content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers
• Use the Service to store or process data you don't have rights to
• Reverse engineer, decompile, disassemble, derive, extract, reconstruct, or create derivative works from the Service, or use automated means to analyze, benchmark, train other systems, or copy outputs to facilitate development of any competing solution
• Use automated systems to access the Service without permission
• Violate any applicable laws or regulations

Competitive Use Restriction: You agree not to use the Service to develop, train, test, validate, or otherwise support any product, service, software, solution, or model that is competitive with, substantially similar to, or potentially substitutable for the Service. This includes, without limitation, using exported data, output, APIs, or access credentials to derive features, models, workflows, or capabilities that replicate the core functionality of the Service.

Subscription Plans: We offer various subscription plans for our Service. Pricing and features are subject to change with reasonable notice.

Billing: Payments are processed automatically on a recurring basis according to your selected plan. You authorize us to charge your payment method for all fees incurred.

Refunds: Refund policies are determined by your specific subscription plan and applicable laws. Contact us for refund requests.

Late Payments: Late or failed payments may result in service suspension or termination. We may charge late fees as permitted by law.

Taxes: You are responsible for all applicable taxes related to your use of the Service.

Our Rights: The Service and its original content, features, and functionality are owned by Softserve Software LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content: You retain ownership of content you upload to the Service. By uploading content, you grant us a limited license to use, store, and process your content solely to provide the Service.

License: We grant you a limited, non-exclusive, non-transferable license to use the Service for your business purposes in accordance with these Terms.

Derivative Products: You may not use any data, output, models, reports, analytics, screenshots, derivatives, or insights obtained via the Service to create a product, service, model, or offering that competes with the Service, directly or indirectly. Any such use is prohibited and grounds for immediate termination.

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for:

• Ensuring you have proper consent to upload customer and vehicle data
• Complying with applicable data protection laws
• Maintaining appropriate security measures for your account
• Notifying us of any data breaches or security incidents

Output and Data Use Restrictions: You may not use data, exports, reports, analytics, screenshots, or other output obtained from the Service (including via APIs or access credentials) to replicate, benchmark for the purpose of cloning, or otherwise develop a competing product or service.

The Service may allow storage facilities to optionally enable call recording and/or transcription for phone calls made or received through the Service.

Customer responsibility: You are solely responsible for complying with all applicable laws and regulations related to call recording and transcription, including providing any required disclosures and obtaining any required consent from call participants.

No endorsement / no liability: We do not condone unlawful recording. We are not responsible for your use or misuse of call recording or transcription features, and we do not provide legal advice.

Both parties acknowledge that in the course of using the Service, they may receive non-public, confidential, or proprietary information (“Confidential Information”). Each party agrees to:

• Use Confidential Information solely for purposes of performing under this Agreement
• Not disclose Confidential Information to any third party without prior written consent, except as required by law
• Protect such information with reasonable care, no less than that used to protect its own confidential materials

Competitive Confidentiality: Both parties agree that Confidential Information — including business plans, pricing, roadmaps, algorithms, proprietary models, trade secrets and strategic data — shall not be used to design, build, market, or operate a competing product or service, whether during the term of this Agreement or for a period of twelve (12) months thereafter.

These obligations survive termination of this Agreement.

During the term of this Agreement and for twelve (12) months after termination, you agree not to:

• Recruit, solicit, or hire our employees or contractors
• Solicit or assist others in soliciting our customers with competitive services

Service Availability: We strive to maintain high availability but cannot guarantee uninterrupted access. The Service is provided “as is” and “as available.”

AI Accuracy: While our AI technology is designed to be accurate, it may not be 100% reliable. You should verify all automated results and maintain appropriate oversight.

Third-Party Services: Our Service may integrate with third-party services. We are not responsible for the availability or accuracy of third-party services.

Limitation of Liability: To the maximum extent permitted by law, our liability for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

By You: You may terminate your account at any time by contacting us or using the account deletion feature in the Service.

By Us: We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Effect of Termination: Upon termination, your right to use the Service ceases immediately. We may delete your account and data in accordance with our data retention policies.

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles, unless otherwise required by applicable law.

We may agree in writing to venue in the customer's jurisdiction for specific matters relating to confidentiality or injunctive relief.

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in Florida, in accordance with the rules of the American Arbitration Association.

You and we agree to waive any right to a jury trial or to participate in a class action lawsuit.

If you have any questions about these Terms of Service, please contact us: