Terms of Service

Last updated: Jan 30, 2026

Softserve Software LLC

Agreement to Terms

These Terms of Service (“Terms”) govern your use of the car storage facility management software and related services (collectively, the “Service”) provided by Softserve Software LLC (“we,” “our,” or “us”), a Florida limited liability company.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Service.

These Terms apply to all users, customers, and others who access or use the Service.

Description of Service

Our Service provides car storage facilities with:

Automated vehicle documentation and processing
AI-powered photo analysis and license plate recognition
Vehicle condition assessment and damage reporting
Customer communication and status updates
Insurance claim support and documentation
Facility management and operational tools
Reporting and analytics capabilities

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

User Accounts and Registration

To access certain features of the Service, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and update your account information to keep it accurate
Maintain the security of your account credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use of your account
Ensure you are authorized to represent your business or organization

You must be at least 18 years old to create an account and use our Service.

Communications and Notifications

By signing up for the Service, you agree to receive regular marketing and transactional communications from your associated storage facility, including emails, text messages (SMS), and push notifications.

Storage facilities obtain opt-in consent for these communications at the time of your initial purchase of storage services. This consent is included as part of your storage contract with the facility.

Customers retain full control over communication preferences. You can adjust your notification settings and opt out of specific marketing and notification channels at any time through your customer portal or application settings.

Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Service for any illegal or unauthorized purpose
Upload, transmit, or store malicious code or harmful content
Attempt to gain unauthorized access to our systems or other users' accounts
Interfere with or disrupt the Service or servers
Use the Service to store or process data you don't have rights to
Reverse engineer, decompile, disassemble, derive, extract, reconstruct, or create derivative works from the Service, or use automated means to analyze, benchmark, train other systems, or copy outputs to facilitate development of any competing solution
Use automated systems to access the Service without permission
Violate any applicable laws or regulations

Competitive Use Restriction: You agree not to use the Service to develop, train, test, validate, or otherwise support any product, service, software, solution, or model that is competitive with, substantially similar to, or potentially substitutable for the Service. This includes, without limitation, using exported data, output, APIs, or access credentials to derive features, models, workflows, or capabilities that replicate the core functionality of the Service.

Payment Terms

Subscription Plans: We offer various subscription plans for our Service. Pricing and features are subject to change with reasonable notice.

Billing: Payments are processed automatically on a recurring basis according to your selected plan. You authorize us to charge your payment method for all fees incurred.

Refunds: Refund policies are determined by your specific subscription plan and applicable laws. Contact us for refund requests.

Late Payments: Late or failed payments may result in service suspension or termination. We may charge late fees as permitted by law.

Taxes on Platform Subscription: You are responsible for all applicable taxes related to your subscription to and use of our platform Service.

Payment Processing & Tax Responsibility

Stripe Connect Integration: Our Service integrates with Stripe Connect to enable storage facilities to accept payments from their customers. When you enable payment processing through our platform, you establish a direct relationship with Stripe as a “connected account.” You are the merchant of record for all transactions processed through your account.

Merchant of Record Status: As the merchant of record, you—not Softserve Software LLC—are the seller in all transactions with your customers. You are solely responsible for:

Setting accurate prices and fees for your services
Honoring refunds, chargebacks, and customer disputes
Complying with payment card network rules and applicable financial regulations
Maintaining required business licenses and permits

Tax Collection and Remittance: You are solely and exclusively responsible for all tax-related obligations arising from payments you collect through the Service, including but not limited to:

Determining which taxes apply to your services (sales tax, use tax, VAT, GST, or other taxes)
Registering for tax collection in applicable jurisdictions
Setting and maintaining accurate tax rates in the Service
Collecting the correct amount of tax from your customers
Remitting collected taxes to appropriate tax authorities on time
Filing required tax returns and reports
Responding to tax audits or inquiries from tax authorities

Tax Tools Disclaimer: While our Service provides tools to configure tax rates and display tax breakdowns to your customers, we do not provide tax advice and make no representations regarding the accuracy, completeness, or applicability of any tax calculations. The tax configuration tools are provided “as is” for your convenience. You must independently verify that your tax settings comply with all applicable laws and regulations.

No Platform Tax Liability: Softserve Software LLC is not responsible for, and expressly disclaims any liability related to, your tax obligations. This includes, without limitation: (a) incorrect tax rates configured by you; (b) failure to collect taxes when required; (c) over-collection or under-collection of taxes; (d) late or missed tax filings or payments; (e) penalties, interest, or assessments from tax authorities; and (f) any disputes with your customers regarding taxes charged.

Professional Advice: Tax laws vary by jurisdiction and change frequently. We strongly recommend that you consult with a qualified tax professional or accountant to ensure compliance with all applicable tax laws before enabling payment processing features.

Indemnification for Tax Matters: You agree to indemnify, defend, and hold harmless Softserve Software LLC from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to your tax obligations, tax collection practices, or any tax-related disputes with your customers, employees, or government authorities.

Payment Surcharges & Convenience Fees

Surcharge Feature: Our Service provides an optional feature that allows storage facilities to pass payment processing costs (surcharges, convenience fees, or service fees) to their customers. This feature enables you to recover some or all of the costs associated with accepting credit card, debit card, and ACH payments.

Your Responsibility: If you choose to enable surcharging or convenience fee features, you are solely and exclusively responsible for ensuring compliance with all applicable laws, regulations, and payment card network rules, including but not limited to:

Determining whether surcharges are legal in your jurisdiction (certain U.S. states including Connecticut, Maine, Massachusetts, and Oklahoma prohibit or restrict credit card surcharges; rules vary internationally)
Complying with card network rules (Visa, Mastercard, American Express, Discover) regarding surcharge disclosures, caps, and signage requirements
Providing required disclosures to customers at the point of sale, on receipts, and at your place of business
Ensuring surcharges do not exceed actual processing costs or applicable caps (typically 3-4% depending on network rules)
Not applying surcharges to debit card transactions where prohibited
Registering with card networks if required in your jurisdiction
Maintaining appropriate records and documentation

State and International Variations: Surcharge laws vary significantly by jurisdiction and change frequently. Some states prohibit surcharges entirely, some allow them with restrictions, and others have no restrictions. International regulations differ substantially. You must independently research and comply with the laws applicable to your specific location(s) and customer base.

Card Network Compliance: Major card networks (Visa, Mastercard, etc.) have their own rules governing surcharges that may be more restrictive than state law. You are responsible for understanding and complying with all applicable card network rules, including notification requirements, cap limits, and disclosure obligations.

No Platform Liability for Surcharges: Softserve Software LLC provides surcharge tools as a convenience feature only. We do not provide legal advice regarding surcharge compliance, and we make no representations that enabling surcharges is legal or appropriate for your business. We expressly disclaim any liability related to: (a) your decision to enable or disable surcharging; (b) the surcharge amounts you configure; (c) failure to comply with surcharge laws or card network rules; (d) fines, penalties, or assessments from card networks or regulators; (e) customer disputes or complaints related to surcharges; and (f) any legal claims arising from your surcharge practices.

Indemnification for Surcharges: You agree to indemnify, defend, and hold harmless Softserve Software LLC from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to your use of surcharge features, your surcharge practices, or any disputes with customers, card networks, payment processors, or government authorities regarding surcharges or convenience fees.

Recommendation: We strongly recommend consulting with a qualified attorney familiar with payment card regulations in your jurisdiction before enabling surcharge features.

Intellectual Property Rights

Our Rights: The Service and its original content, features, and functionality are owned by Softserve Software LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content: You retain ownership of content you upload to the Service. By uploading content, you grant us a limited license to use, store, and process your content solely to provide the Service.

License: We grant you a limited, non-exclusive, non-transferable license to use the Service for your business purposes in accordance with these Terms.

Derivative Products: You may not use any data, output, models, reports, analytics, screenshots, derivatives, or insights obtained via the Service to create a product, service, model, or offering that competes with the Service, directly or indirectly. Any such use is prohibited and grounds for immediate termination.

Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for:

Ensuring you have proper consent to upload customer and vehicle data
Complying with applicable data protection laws
Maintaining appropriate security measures for your account
Notifying us of any data breaches or security incidents

Output and Data Use Restrictions: You may not use data, exports, reports, analytics, screenshots, or other output obtained from the Service (including via APIs or access credentials) to replicate, benchmark for the purpose of cloning, or otherwise develop a competing product or service.

Call Recording and Transcription

The Service may allow storage facilities to optionally enable call recording and/or transcription for phone calls made or received through the Service.

Customer responsibility: You are solely responsible for complying with all applicable laws and regulations related to call recording and transcription, including providing any required disclosures and obtaining any required consent from call participants.

No endorsement / no liability: We do not condone unlawful recording. We are not responsible for your use or misuse of call recording or transcription features, and we do not provide legal advice.

Confidentiality and Data Protection

Both parties acknowledge that in the course of using the Service, they may receive non-public, confidential, or proprietary information (“Confidential Information”). Each party agrees to:

Use Confidential Information solely for purposes of performing under this Agreement
Not disclose Confidential Information to any third party without prior written consent, except as required by law
Protect such information with reasonable care, no less than that used to protect its own confidential materials

Competitive Confidentiality: Both parties agree that Confidential Information — including business plans, pricing, roadmaps, algorithms, proprietary models, trade secrets and strategic data — shall not be used to design, build, market, or operate a competing product or service, whether during the term of this Agreement or for a period of twelve (12) months thereafter.

These obligations survive termination of this Agreement.

Non-Solicitation

During the term of this Agreement and for twelve (12) months after termination, you agree not to:

Recruit, solicit, or hire our employees or contractors
Solicit or assist others in soliciting our customers with competitive services

Non-Competition Assurance

Softserve Software LLC is a software provider only. We do not own, manage, or operate any vehicle storage businesses, and will not use Customer Data to compete with customers' business operations. We do not use, sell, or share your operational data, client information, or other sensitive business data for any competitive purpose. We use aggregated or anonymized data solely for improving the Service (e.g., analytics, performance insights).

Equitable Relief

Unauthorized disclosure or use of Confidential Information may cause irreparable harm. Either party may seek injunctive or equitable relief without the requirement to post bond.

Warranty Disclaimer

AS-IS BASIS: THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SOFTSERVE SOFTWARE LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

No Warranty of Results: We do not warrant that the Service will meet your specific requirements, achieve any particular results, or that the operation of the Service will be uninterrupted, timely, secure, or error-free. We do not warrant that any defects will be corrected or that the Service is free of viruses or other harmful components.

AI and Automated Features: While our AI technology and automated features are designed to be accurate, they may not be 100% reliable. You acknowledge that AI-generated outputs, including but not limited to photo analysis, license plate recognition, damage assessments, and vehicle valuations, are provided for informational purposes only and should be verified by qualified personnel before relying on them for business decisions.

Third-Party Services: Our Service integrates with third-party services including payment processors, communication providers, vehicle data APIs, and cloud infrastructure. We are not responsible for the availability, accuracy, reliability, or security of any third-party services, and we make no warranties regarding third-party services.

Customer Responsibility for Configuration and Use

Configuration Responsibility: You are solely responsible for properly configuring, implementing, and maintaining all settings within the Service, including but not limited to: payment processing settings, pricing and fee structures, tax rates, notification preferences, user permissions, workflow automations, and any other configurable features. Softserve Software LLC is not responsible for any errors, losses, or damages resulting from misconfiguration of the Service by you or your authorized users.

Training and Competency: You are solely responsible for ensuring that you and your employees, contractors, and agents are properly trained in the use of the Service before using it for business operations. We provide documentation and support resources, but we do not guarantee the adequacy of training materials for your specific needs or circumstances. Any losses, errors, or damages arising from inadequate training, user error, or lack of familiarity with the Service are your sole responsibility.

Business Decisions: The Service provides tools and information to assist with your business operations, but all business decisions remain your sole responsibility. We are not responsible for any business outcomes, including but not limited to lost revenue, lost customers, operational disruptions, or other business losses, regardless of whether such outcomes resulted from your use of, reliance on, or inability to use the Service.

Data Accuracy: You are responsible for the accuracy and completeness of all data you input into the Service. We are not responsible for any errors, omissions, or losses resulting from inaccurate or incomplete data provided by you or your customers.

Backup and Recovery: While we maintain reasonable data backup procedures, you are responsible for maintaining your own backup copies of critical business data. We are not responsible for data loss or the costs of data recovery.

Limitation of Liability

Exclusion of Consequential Damages: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SOFTSERVE SOFTWARE LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR: (A) LOSS OF PROFITS, REVENUE, OR BUSINESS; (B) LOSS OF GOODWILL OR REPUTATION; (C) LOSS OF DATA OR DATA USE; (D) BUSINESS INTERRUPTION; (E) COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; (F) ANY OTHER INTANGIBLE LOSSES; OR (G) ANY DAMAGES ARISING FROM OR RELATED TO YOUR CONFIGURATION, IMPLEMENTATION, OR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

Aggregate Liability Cap: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE GREATER OF: (A) THE RECURRING SUBSCRIPTION FEES (EXCLUDING ANY TRANSACTION-BASED FEES, USAGE FEES, OR PERCENTAGE-BASED FEES ON PAYMENT VOLUME) YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

Basis of the Bargain: You acknowledge and agree that we have offered the Service and entered into these Terms in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the same reflect a reasonable and fair allocation of risk between you and us, and that the same form an essential basis of the bargain between you and us. We would not be able to provide the Service to you on an economically reasonable basis without these limitations.

Essential Purpose: The limitations of liability in this section shall apply even if any limited remedy specified in these Terms is found to have failed of its essential purpose.

Jurisdictional Variations: Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

Indemnification

You agree to indemnify and hold harmless Softserve Software LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or violation of any rights of another party.

Termination

By You: You may terminate your account at any time by contacting us or using the account deletion feature in the Service.

By Us: We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Effect of Termination: Upon termination, your right to use the Service ceases immediately. We may delete your account and data in accordance with our data retention policies.

Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles, unless otherwise required by applicable law.

We may agree in writing to venue in the customer's jurisdiction for specific matters relating to confidentiality or injunctive relief.

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in Florida, in accordance with the rules of the American Arbitration Association.

You and we agree to waive any right to a jury trial or to participate in a class action lawsuit.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page by updating the “Last updated” date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Softserve Software LLC

Email: matt@softservesoftware.com

Address: 3343 Port Royale Dr S, Fort Lauderdale, FL 33308

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