Privacy Policy

Last updated: September 14, 2025

Softserve Software LLC

Introduction

Softserve Software LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car storage facility management software and related services (collectively, the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Personal Information

Name, email address, and contact information
Business information and facility details
Payment and billing information
Account credentials and authentication data

Vehicle and Facility Data

Vehicle photos and documentation
License plate information
Vehicle condition assessments and damage reports
Storage facility operations data
Customer vehicle records and history

Usage Information

Service usage patterns and analytics
Device information and browser data
IP addresses and location data
Error logs and performance metrics

How We Use Your Information

Provide, maintain, and improve our car storage management services
Process vehicle documentation and generate reports
Analyze photos using AI to extract vehicle information
Send notifications and updates about your account and services
Process payments and manage billing
Provide customer support and respond to inquiries
Ensure security and prevent fraud
Comply with legal obligations and enforce our terms

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication requirements
Secure data centers and infrastructure
Employee training on data protection

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With your explicit consent
To service providers who assist in operating our Service
To comply with legal obligations or court orders
To protect our rights, property, or safety
In connection with a business transfer or merger

Any third-party service providers are contractually bound to protect your information and use it only for specified purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-out: Unsubscribe from marketing communications
Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Vehicle documentation and facility data may be retained for longer periods as required by applicable laws and regulations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our Service. You can control cookie settings through your browser preferences.

Types of cookies we use:

Essential cookies: Required for basic functionality
Analytics cookies: Help us understand how users interact with our Service
Preference cookies: Remember your settings and preferences

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Softserve Software LLC

Email: matt@softservesoftware.com

Address: 3343 Port Royale Dr S, Fort Lauderdale, FL 33308

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