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What you will accomplish

You will block dates when your facility—or one specific service—should not accept new bookings. Common examples include holidays, staff training days, facility maintenance, private events, severe weather closures, or any day your team cannot support appointments. Closed days stop new customer bookings on those dates. They do not automatically cancel appointments that were already on Schedule.
Closed days vs Calendar BlockClosed days (this guide) block new customer bookings on a date. Calendar Block is a different event type on Schedule that blocks a time range on the calendar for staff and customers. Use closed days for holidays; use Calendar Block for a two-hour team meeting or bay maintenance window. See Events overview.
Staff can still schedule with careWhen your team books from Schedule, the app may still show time slots on a closed day so managers can override rules when needed. Customers booking online or through the portal should see Unavailable or no open times on closed days. Always double-check the customer path with Test an event setup.
There are two kinds of closed days—and a third tool that looks similar but works differently:
  • Whole-shop closed days block bookings for the entire facility. You set these on Settings > General.
  • Event-specific block out dates block one event type, while other event types can still be booked. You set these inside each event type’s Scheduling section.
  • Calendar Block (an event type) holds time on the staff calendar—it is not the same as a holiday closure. Staff use it for internal blocks; customers do not book it online.
Holiday vs one bay offlineUse Closed days on General settings when nobody should book anything (Christmas, snow day). Use an event-specific block out when only Detail is closed but Pickup still runs. Use Calendar Block on Schedule when you need to reserve time without calling it a holiday.

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Before you start

  • Make sure you have admin access to Settings > General and Settings > Services & schedule.
  • Know whether the closure affects the whole facility or only one service.
  • Write a short reason, such as Thanksgiving, Detail bay maintenance, or Staff training.
  • If appointments already exist on that date, review them before adding the closed day.

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Add a whole-shop closed day

Whole-shop closed days are best when the entire facility is closed.
General settings page showing Closed days section with upcoming closure cards and Add a closed day tile
Whole-shop closed days live on Settings > General—not on the Services & schedule page.
1

Open General settings

In the left sidebar, click Settings, then General. You can also go directly to Settings > General.Scroll to Closed days.Expected result: You see upcoming closure cards (if any) and a dashed Add a closed day tile.
2

Click Add a closed day

Click the Add a closed day card.Expected result: A dialog opens with a calendar and a Reason (optional) field.
3

Choose the date

Pick the date on the calendar.You can only choose dates that are not already blocked.
4

Add a reason

In Reason (optional), type a short note that explains the closure.Examples: Christmas, Facility maintenance, or Team training.Why this matters: A clear reason helps your team remember why the date was blocked months later.
5

Save the closed day

Click Save or Add in the dialog.Expected result: A new closure card appears in the Closed days list with the date and reason you typed.
Add a closed day dialog showing a calendar for September 2026 and a Reason optional text field
The Add a closed day dialog lets you pick one date and add a short reason your team will recognize later.
What happens after you add itNew customer bookings are blocked on that date for the entire facility. The closed day does not erase past activity and does not automatically cancel appointments that were already scheduled—you still need to review Schedule for existing work on that day.

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Add a block out date for only one event type

Use this when one service is unavailable but the rest of the facility is open. Example: Your detail bay is closed for maintenance, but vehicle pickup appointments are still allowed.
1

Open the event type

Go to Settings > Services & schedule, find the event type card, and click Set up or Advanced.Expected result: The event type editor opens.
2

Scroll to Scheduling

Find the Scheduling section.This is where the event type stores its own availability rules.
3

Use Block Out Dates

In Scheduling, scroll to Block Out Dates.Click the date on the small calendar, type a short reason (for example Detail bay maintenance), then click Add Block Out Date.Expected result: The date shows in this event type’s block out list. Other event types can still accept bookings on the same day if they are not blocked separately.
4

Wait for changes to save

The editor saves automatically. Look for Saving… or Saved near the top of the page.Expected result: The block out date applies the next time someone tries to book this event type.
5

Verify on Schedule

Open Schedule, click Schedule Event, choose this event type, and pick the blocked date on the calendar.Expected result for customers: Online booking should show Unavailable or no open times on that date.Expected result for staff: You may still see time slots because staff can override rules when a manager approves. Use Continue anyway only when you mean to book outside normal rules.
Create New Event dialog on a closed holiday date showing Unavailable or no selectable time slots
On a whole-shop closed day, the time area should show Unavailable or no open slots for customer-facing booking. Test the same date your customers would use.
Event type Scheduling section showing Block Out Dates calendar, reason field, and Add Block Out Date button
Event-specific block out dates live inside the event type’s Scheduling section—not in General closed days.
Dates follow your facility time zoneClosed days use the time zone from Settings > General. If your team spans regions, pick the zone that matches where the work happens.

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See closed days on the Schedule calendar

Your team can spot facility-wide closed days without opening Settings.
1

Open Schedule

Go to Schedule.
2

Switch to Month view

Click Filters & Settings, choose Calendar under View Mode, then click Month. Move to the month that includes your closed day.Expected result: Blocked dates may show a special marker or styling on the month grid so staff know bookings are limited that day.
3

Compare with customer booking

If customers book online, test the same date from your public booking page. Customers should not be able to finish a booking on a whole-shop closed day.Why this matters: The month view helps staff plan; the customer test confirms outsiders cannot book when you are closed.
Schedule month view showing a blocked holiday date marked on the calendar grid
Month view helps staff spot closure days at a glance. Use it when you plan around holidays or maintenance.

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Remove a closed day you no longer need

1

Open General settings

Go to Settings > General for whole-shop closures—or open the event type editor for a service-specific block out.
2

Find the closure card

Look in the Closed days list on General settings, or the event type’s block out list.Expected result: You see the date and reason you added earlier.
3

Remove the block out

Click the remove or delete control on the closure card.Expected result: The date disappears from the list and new customer bookings can use that day again—if your normal scheduling hours allow it.
Removing does not reschedule old workDeleting a closed day only allows new bookings. Appointments that were already on Schedule stay where they are until someone changes them.

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Check existing appointments before closing a day

Closed days prevent new bookings, but your team should still check the schedule for appointments that were already created.
1

Open Schedule

Go to Schedule.
2

Go to the date you plan to close

Use the calendar controls to view that date.
3

Review existing appointments

Look for customer visits, pickups, deliveries, service work, or internal tasks.
4

Reschedule or cancel if needed

If the closure affects an existing appointment, update it before relying on the closed day.For help, see Update, assign, or reschedule an event or Cancel or delete a scheduled event.

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What success looks like

After setup:
  • The closed date appears in the closure list on General settings (or in the event type’s block out list).
  • Customers cannot choose that date for affected bookings.
  • Staff understand why the date is closed because the reason is clear.
  • Existing appointments were reviewed and handled separately if needed.

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Common mistakes to avoid

  • Do not use a whole-shop closed day when only one service is unavailable.
  • Do not assume closed days cancel existing appointments. Review the Schedule page.
  • Do not leave the reason blank if your team may forget why the date was blocked.
  • Do not block a past date unless you are cleaning up records. It will not help future booking availability.

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Troubleshooting

Customers can still book the dateConfirm whether you added the date in the right place. Whole-shop closed days on General settings block the facility for customer booking. Event-specific block out dates block only one event type.Staff booking from Schedule may still show time slots because managers can override rules. Test the customer booking path—not only the staff form—to confirm closures work.
The date is not selectableThe date may already be blocked, or it may be in the past. Check the closed days list on General settings.
I need to reopen the dateFind the date in the closed days list and remove it. After it is removed, new bookings can use that date again if the rest of the scheduling rules allow it.

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What to do next

After closed days are set, review Configure scheduling and booking options to make sure normal available days and hours are correct. Then run Test an event setup on both an open day and a closed day. If you also manage recurring care for stored vehicles, return to Set up service plans after your calendar rules look right.