Use closed days when your facility should not accept bookings on a specific date.

Common examples include holidays, staff training days, facility maintenance, private events, severe weather closures, or any day your team cannot support appointments.

There are two kinds of closed days:

• Whole-shop closed days block bookings for the entire facility.
• Event-specific block out dates block one event type, while other event types can still be booked.

Before you start

• Make sure you have admin access to Settings > Events & schedule.
• Know whether the closure affects the whole facility or only one service.
• Write a short reason, such as Thanksgiving, Detail bay maintenance, or Staff training.
• If appointments already exist on that date, review them before adding the closed day.

Add a whole-shop closed day

Whole-shop closed days are best when the entire facility is closed.

1. Open Events & schedule

   Go to Settings > Events & schedule.

2. Find Closed days for the whole shop

   Scroll to Closed days for the whole shop.

   This section controls facility-wide closure dates.

3. Choose the date

   Click the closed date on the calendar.

   You can only choose dates that are not already blocked.

4. Add a reason

   In Reason (optional), type a short note that explains the closure.

   Examples: Christmas, Facility maintenance, or Team training.

5. Click Add Block Out Date

   Click Add Block Out Date.

   The date appears in the list beside the calendar.

Add a block out date for only one event type

Use this when one service is unavailable but the rest of the facility is open.

Example: Your detail bay is closed for maintenance, but vehicle pickup appointments are still allowed.

1. Open the event type

   Go to Settings > Events & schedule, find the event type, and click Edit.

2. Scroll to Scheduling

   Find the Scheduling section.

   This is where the event type stores its own availability rules.

3. Use Block Out Dates

   Add the date that should be blocked for this event type.

   Add a short reason so your team understands why the date is unavailable later.

4. Click Save Changes

   Save the event type so the block out date starts applying to that service.

Check existing appointments before closing a day

Closed days prevent new bookings, but your team should still check the schedule for appointments that were already created.

1. Open Schedule

   Go to Schedule.

2. Go to the date you plan to close

   Use the calendar controls to view that date.

3. Review existing appointments

   Look for customer visits, pickups, deliveries, service work, or internal tasks.

4. Reschedule or cancel if needed

   If the closure affects an existing appointment, update it before relying on the closed day.

   For help, see Update, assign, or reschedule an event or Cancel or delete a scheduled event.

What success looks like

After setup:

• The closed date appears in the block out dates list.
• Customers cannot choose that date for affected bookings.
• Staff understand why the date is closed because the reason is clear.
• Existing appointments were reviewed and handled separately if needed.

Common mistakes to avoid

• Do not use a whole-shop closed day when only one service is unavailable.
• Do not assume closed days cancel existing appointments. Review the Schedule page.
• Do not leave the reason blank if your team may forget why the date was blocked.
• Do not block a past date unless you are cleaning up records. It will not help future booking availability.

Troubleshooting

What to do next

After closed days are set, review Configure scheduling and booking options to make sure normal available days and hours are correct.