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What you will accomplish

You will record where a vehicle is parked right now so the map, the car record, and the parking report all agree.

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When to use this guide

Use this guide when a vehicle enters storage, changes spaces, moves onto a lift, or needs its location corrected. When you assign the spot in the app, the Parking Spots map, the Cars record, and the parking report all stay in sync. That helps every teammate see the same location without calling around the building.
Important habitUpdate the app when the physical car moves. If staff move the car first and update the record later, the map can become confusing for everyone else.
Assigning is different from reservingAssign a parking spot when the car is actually in that spot now. Reserve a parking spot when you want to hold a space for a customer or car before the vehicle arrives. If you only need to hold a spot, use Reserve a parking spot.If your team records parking at the end of a Schedule drop-off visit, the app may ask for a spot during the workflow instead—see Assign parking during a Schedule event.

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When the app asks you to park during an event

Some event types—such as Storage Intake—can prompt staff to choose a parking spot when the appointment is finished.
1

Complete the work on Schedule

Open the event on Schedule and finish the steps your facility uses (photos, notes, status, and so on).
2

Look for the destination window

Near the end of the visit, click Continue to destination on the workflow page (or look for a window titled Assign parking location). This only happens when your admin set When this event completes to Ask where the car is going for that event type in Settings > Events & schedule.See Assign parking during a Schedule event for screenshots of each step.
3

Search for the spot or zone

Type the destination name (for example A2 or Outdoor Lot). Pick the correct row under Spots or Zones.
4

Save and check the map

Confirm the assignment. Open Parking Spots if you want to verify the car appears in the right place.Expected result: The car record and the map both show the new location without a separate manual update.
If you do not see the parking promptThe event type may not require parking on completion, or an admin may handle parking separately. You can still assign the car anytime using the steps below.

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Before you start

  • The car should already exist in Cars.
  • The parking spot or zone should already exist in Parking Spots.
  • Confirm the real destination before changing the record.
  • If your team uses photos or inspection events for moves, complete that workflow before or during the move.
Parking spot dialog on the map showing an empty spot ready to add a car or move a vehicle
Click a spot on the map to review its current car, add a car, or move a car to another location.

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Park a car after a scheduled drop-off

When a customer arrives for a drop-off, intake, or storage start appointment on Schedule, parking the vehicle in the app should happen in the same few minutes as parking it in the building.
1

Confirm the appointment on Schedule

Open Schedule and find the event for this vehicle. Note the customer and car so you pick the right record in Parking Spots.Why this matters: Busy afternoons bring several similar cars. Matching the calendar event to the correct VIN or plate prevents putting the wrong vehicle in A3.
2

Open Parking Spots and find an open space

Go to Parking Spots. Use Find parking spots and available spaces if you need to search for Available spots or a reserved space.Expected result: You know the destination spot or zone before you walk the car there.
3

Assign the car to that spot or zone

Follow the steps in this guide—map, Move Vehicle, or car record—to save the location.Expected result: The map legend Occupied count goes up. The car record shows the new Spot: or Zone:.
4

Return to Schedule if your team tracks completion there

Mark the appointment Completed or run the event workflow if your facility uses one. See Run event workflow from Schedule when photos or checklists are part of intake.
Reserved spot waiting for this car?If Reserved Customer or Reserved Car already shows on the spot row, assign the vehicle to that same space so Currently Parked changes from Reserved to Present. See Reserve a parking spot.

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Assign a car from the Parking Spots map

1

Open Parking Spots

Go to the Parking Spots page.
2

Use Map view

If you do not see the facility map, open the view controls near the top of the page and choose Map.
3

Find the destination spot

Use the search box or visually find the spot on the map. Look for the spot name, such as A1 or LIFT-1.
4

Click the spot

Click the destination spot. A dialog opens with information about that spot.
5

Choose the car

If the spot is empty, use the car search field in the dialog to find the vehicle. Search by customer name, plate, VIN, make, or model.
6

Save the assignment

Click the button to add or move the car to the spot. The exact button text may change based on whether the spot is empty or already has a car.
7

Check the map

Confirm the spot now shows the assigned vehicle. This is your quick check that the record matches the facility.

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Move a car from one spot to another

Use this when a car already has a location and needs to move.
1

Open the current spot

On Parking Spots, click the spot where the car is currently located.Tip: In Table view, find the row under Currently Parked, then open the ⋯ menu on the right side of that row.
2

Choose Move Vehicle

In the spot dialog, click Move Vehicle.Expected result: A Move Vehicle window opens. You can search for the new spot or zone by name.
3

Pick the destination

Type or select the new spot (for example B3) or zone (for example Outdoor Lot). Read the vehicle name and plate one more time before you continue.
4

Save the move

Confirm the move. The app ends the old assignment and starts the new one.
5

Verify both spots

The old spot should look open. The new spot should show the car on the map and in Table view.
Move Vehicle dialog showing the current car and a search field to pick a new parking spot or zone
Use Move Vehicle when the car is already on the map but needs a new spot. Pick the destination carefully before you save.
Expected resultThe car’s current location updates across the Parking Spots page, the car record, and the parking report.
Parking Spots map after assignment showing occupied, reserved, and available spots across the facility
After you save, the map should show the car in the new spot and the previous spot should look open.

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Assign a car from the car record

Sometimes staff are already looking at the car record—for example during intake or when a customer calls about their vehicle. In that case, start on the car page instead of the map.
1

Open the car

Go to Cars and open the vehicle.
2

Use the parking location control

Near the top of the car page, find the parking button. If the car is already parked, it shows Spot: and the spot name (such as A1) or Zone: and the zone name (such as Outdoor Lot). If the car has no location yet, the button may say Assign location.Expected result: You see the current spot or zone name—or a prompt to choose one—without leaving the car page.
3

Choose the spot or zone

Click the parking button and select the new spot or zone. You can pick a numbered spot or a flexible zone when an exact box is not required.Why zones matter: A car in an outdoor overflow area may be assigned to Outdoor Lot instead of C2 when staff do not need a precise space number.
4

Save and confirm

Save the change, then confirm the car record shows the new location. Open Parking Spots if you want to double-check the map.
Car detail page showing the parking location control near the top with the current spot name
The parking location on the car record should match where the vehicle sits in the building. Update it whenever the car moves.

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Assign a car to a zone from the map

When cars park in a flexible area, you can start on the zone instead of a numbered spot.
1

Click the colored zone on the map

On Parking Spots, click the colored background area (for example Outdoor Lot), not a numbered spot box.Expected result: A zone window opens showing capacity and cars already inside.
2

Add or move the car

Search for the vehicle and add it to the zone, or move an existing car from the list.Why this matters: The zone record updates even when no exact spot number is required.
3

Confirm Zone on the car record

Open the vehicle in Cars. The parking button should read Zone: Outdoor Lot (or your zone name).Expected result: Map and car record agree—staff are not guessing which screen is right.
For full step-by-step help with zones, capacity, and moving cars between spots and zones, read Work with zones on the map.

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Send a car to an outside vendor from the map

Use this when the vehicle leaves your building for transport, detail, mechanical work, or another outside company.
1

Open the spot where the car is now

On Parking Spots, click the spot that holds the vehicle (or use Move Vehicle from Table view).
2

Click Move Vehicle

Click Move Vehicle. In the Select spot, zone, or vendor… field, type the vendor company name and pick it from the Vendors section.Why this matters: A vendor move frees your numbered spot and shows At vendor: on the car record so staff do not search empty bays for a car that left the building.
3

Confirm the move

Save the move. Open the car in Cars and confirm the banner shows At vendor: and the correct company name.
Move Vehicle dialog showing vendor options in the Select spot zone or vendor search list
Vendors appear in the same move picker as spots and zones. Pick the outside company when the car is no longer in your building. For the full vendor workflow—including adding a new vendor and reading vendor rows on the parking report—read Send a car to an outside vendor. You can also start from the car record in Move a car.
Outdoor Lot zone dialog on the parking map showing capacity and cars assigned to the zone
Click a colored zone on the map when the car is in a flexible area rather than an exact numbered spot.
Car detail page showing Zone Outdoor Lot on the parking location button
Zone assignments show Zone: on the car record. Spot assignments show Spot: instead.

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Assign a car to a zone (no exact spot number)

Some facilities park cars in a larger area—such as an outdoor lot or overflow lane—without assigning a numbered spot. Use a zone when the exact box does not matter.
1

Open the car record

Go to Cars and open the vehicle.
2

Click the parking location button

Near the top, click Assign location (if the car has no spot yet) or the current Spot: / Zone: label.
3

Choose a zone name

In the picker, select a zone such as Outdoor Lot or Indoor Bay instead of a numbered spot like A1.Why this matters: A zone tells your team the general area. A numbered spot tells them the exact space. Use zones only when your process allows flexible parking inside that area.
4

Save and confirm on the map

Save the change. Open Parking Spots and confirm the car appears inside the colored zone area on the map.Expected result: The car record shows Zone: Outdoor Lot (or your zone name). The map highlights the zone, even if no single spot box is selected.
Zone capacityZones can allow more than one car when Additional Capacity is set in the floor plan. If every car in the zone must use a numbered spot, leave capacity at 0 and assign spots instead—see Set up parking spots and zones.

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Assign a car on a lift spot

Lift spots can hold more than one vehicle (for example ground level and upper level). Always check the level before you save.
1

Find the lift on the map

On Parking Spots, look for a spot labeled Lift 1 (or your lift name).
2

Click the lift spot

Open the spot dialog. Read which level is Present, Reserved, or open.Why this matters: Putting two cars on the same lift level in the app when only one fits there physically causes retrieval mistakes.
3

Pick the correct level

Choose the empty level before you assign the car. Do not stack two cars on the same level in the app if only one fits there physically.
4

Save and verify

Confirm the lift spot shows the car on the level you chose.Expected result: Staff retrieving the car know whether to lower the lift or use the upper deck.
Lift 1 dialog on the parking map showing options to manage cars on the lift
Open Lift 1 on the map before you assign a car. Read each level label so you pick the correct deck.

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What the status colors mean

The exact colors may change with your theme, but the idea is simple:
  • An empty or available spot has no car there now and no reservation showing on the map.
  • An occupied or present spot has a car physically there now.
  • A reserved spot is planned for a car or customer, but the car may not be there yet.
  • A lift can show more than one level. Check each level label before you move a car on a stacked lift.
Reserved vs physically presentA spot can be reserved for a future arrival and still look available until someone assigns the car. After the car arrives, use Assign or Move Vehicle so the map shows Present or Occupied.

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Common mistakes to avoid

  • Do not assign a car to a spot until you know where it is physically parked.
  • Do not use a zone when your team needs an exact space number.
  • Do not create a new spot just because you cannot find one. Search first, then ask an admin if the spot is missing.
  • If a customer has more than one car, check the year, make, model, plate, and VIN before saving.

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Troubleshooting

I do not see the spot I needThe spot may not exist yet. Ask an admin to follow Set up parking spots and zones, then try again.
The car is already assigned somewhere elseThis usually means the car has an old active assignment. If you are truly moving the car, confirm the move so the previous assignment ends.
The map still looks wrong after I savedRefresh the page. If the map still looks wrong, open the car record and confirm the location there. If the car record is correct but the map is not, the floor plan may need to be saved again in Settings > Floor Plan.

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What to do next