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What you will accomplish

You will set when a service can be booked and how long each visit takes on the Schedule calendar. Good hours and booking choices help your team avoid double bookings, last-minute rushes, and visits that do not leave enough time. On the event type edit page you will set:
  • Scheduling — the days and hours when this service can be booked, plus an optional Booking Sharing switch.
  • Booking Options — the named choices people pick (for example Standard drop-off), including duration, buffer time, notice time, and how many can happen at once.

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When to use this

Use this guide after the service already exists. Typical reasons:
  • Customers can book times your shop is not ready to support.
  • Two drop-offs land at the same minute and the lot gets crowded.
  • You offer more than one version of the same service (weekday intake vs after-hours intake).
  • A new service should follow your normal shop hours instead of its own schedule.
Require Approval is not set hereIf online bookings must wait for staff before they are confirmed, turn on Require Approval in Configure event types—not in Scheduling or Booking Options.

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Before you start

  • The event type already exists. If not, start with Configure event types.
  • You know your shop’s normal hours. Those live on Settings > General under Hours of operation.
  • You know how long the work usually takes, and whether staff need extra time after each visit.
  • Decide whether customers need choices, such as Standard drop-off or After-hours intake.
  • If the work uses a limited bay, lift, room, or person, set that up first in Set up bookable resources.

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Open the event type

1

Open Services & schedule

In the sidebar, open Settings, then click Services & schedule. You can also go directly to Settings > Services & schedule.Expected result: You see service cards with Set up and Advanced on each card.
2

Open Advanced on the service

Find the service you want to update (for example Vehicle Drop Off) and click Advanced.Why this matters: The guided Set up wizard is great for first-time setup. Advanced shows Scheduling and Booking Options on one long page so you can see hours and choices together.Expected result: The Edit Event Type page opens. Look for Saved near the top after you make a change—the page saves as you work.
3

Scroll to Scheduling

Scroll past photos and damage rules until you see the Scheduling heading.Expected result: You see Booking Sharing, then either Using facility hours or custom hour cards (Weekdays, Open 24/7, Custom).

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Choose facility hours or custom hours

Most customer services should follow the same hours as the front desk. That is the Using facility hours path.
Edit Event Type Scheduling section showing Booking Sharing off and Using facility hours with Monday through Friday 9 AM to 5 PM
Using facility hours copies your shop’s Hours of operation. Click Customize hours for this service only when this one service needs different days or times.
1

Keep Using facility hours when the service matches shop hours

If you see Using facility hours, this service already follows Hours of operation.Expected result: The weekday list matches your shop (for example Monday–Friday, 9:00 AM–5:00 PM). Sunday and Saturday may show Closed.
2

Click Customize hours for this service only when needed

Use this when the service is shorter than the shop day (details only until 3:00 PM) or runs on different days.Expected result: The page shows Custom hours for this service (not using facility defaults) plus three cards: Weekdays, Open 24/7, and Custom. A Use facility hours button returns you to the shop schedule.
Why hours matterThe calendar uses these hours to decide which time slots appear. Hours that are too wide let customers book times your team cannot support. Hours that are too narrow hide good openings.

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Set custom hours with Weekdays, Open 24/7, or Custom

These three cards appear only after you click Customize hours for this service.
Scheduling section with Weekdays, Open 24/7, and Custom hour cards plus Sunday through Saturday day cards
Weekdays is Mon–Fri, 9–5. Open 24/7 is every day, all day. Custom lets you edit any day. Click a day card (for example Monday) to change that day’s windows.
1

Start with Weekdays for most appointments

Click Weekdays. The card description says Mon–Fri, 9–5.Expected result: A brief Saved or success message appears. Weekday cards show open hours. Saturday and Sunday stay Closed.
2

Use Open 24/7 only when bookings can happen any time

Click Open 24/7 only for work your team truly allows at any hour.For most facilities this is better for internal blocks, not normal customer appointments.
3

Use Custom to change one day

Click Custom, then click a day card such as Monday.Expected result: A window titled Monday hours (or that day’s name) opens.
4

Set Opens and Closes

In the day window, set Opens and Closes. Click Add time range if you need a lunch break or a second window (for example 9:00 AM–12:00 PM and 1:00 PM–5:00 PM).Click Mark closed if customers should not book this service on that day.Expected result: After Save, the day card shows the new windows—or Closed.
Monday hours dialog with Opens and Closes time fields, Add time range, Mark closed, Cancel, and Save
Each day window uses Opens and Closes. Add time range adds a second window. Mark closed removes that day from booking.

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Turn on Booking Sharing (optional)

Booking Sharing sits at the top of Scheduling. Turn it on only when members should see who else booked the same time. Customers can still mark their own booking as private. Leave it off if your customers expect drop-off times to stay private.

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Block one date on this service only

Below the day cards you may see Add a closed day. Use that for a date this one service should not accept (for example a detailer day off). For a holiday that closes the whole shop, use Set closed days for events instead.

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Add booking options

Booking options are the choices people select when they schedule this service. Examples:
  • Standard drop-off — 30 minutes, 15-minute buffer, 1 day notice
  • After-hours intake — 60 minutes, 30-minute buffer, 2 day notice
  • Basic Detail — 1 hour
  • Premium Detail — 2 hours
If you leave Booking Options empty, people book using the service’s default setup and may not see an option selector.
Booking Options table showing Standard drop-off and After-hours intake with duration, buffer, minimum notice, and Edit buttons
Each row is one customer-facing choice. Duration, Buffer, and Min notice control the calendar. Click Edit to change a row, or Add option to create a new one.
1

Scroll to Booking Options

On the same Advanced page, find Booking Options below Scheduling.
2

Click Add option

Click Add option.Expected result: An Add option window opens with Name, Description, Duration, Buffer, Minimum notice, and Max concurrent bookings.
3

Name the option clearly

Use a name customers and staff will understand.Good examples: Standard drop-off, After-hours intake, Basic Detail, or Storage Intake.
4

Add a helpful description

Explain what is included.Example: “Staff meet the owner, walk the car, and park it in storage.”
5

Choose Duration

Duration is how long the visit takes on the calendar.Use the real working time your team needs. Do not pick a shorter time just to show more openings.
6

Choose Buffer

Buffer is extra time after the visit.Use it when staff need time to park the car, clean a bay, or finish notes before the next booking.
7

Choose Minimum notice

Minimum notice is how far ahead someone must book.Example: If you need one day to prepare staff and space, choose 1d.
8

Set Max concurrent bookings

This is how many of this option can happen at the same time.
  • Unlimited — this option itself does not cap slots. A linked bay or amenity can still limit bookings.
  • 1 — only one of this option at a time.
  • A higher number — your team can safely run several at once.
Expected result: The number matches how many of this option you can run in parallel.
9

Save the option

Click Save on the window.Expected result: The new row appears in the Booking Options table with an Edit button and an Active switch.
Add option window with Name, Description, Duration presets, Buffer, Minimum notice, and Max concurrent bookings
The Add option window is where you set how long a choice takes, how much rest time follows it, and how far ahead someone must book.

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Optional fields inside Add option or Edit

Scroll further in the same window when you need them:
  • Facility amenity (optional) — reserve a bay, lift, or room. See Set up bookable resources.
  • Linked price (optional) — attach a product price so customers see the cost when they book. Finish Connect payment processing first. Skip this if they pay later on an invoice.
  • Default assignee (optional) — pre-assign a teammate who usually does this work.
If you link a price, a Billing trigger row appears under the table. Choose On scheduling to charge when the time is booked, or On completion to charge when the work is finished.

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Save and test

The Edit Event Type page saves as you work. Look for Saving… or Saved near the top after you change hours or options.
1

Confirm your changes saved

Wait until you see Saved. Open Advanced again if you want to double-check.Expected result: The hours and options you set are still there.
2

Create a test appointment

Open Schedule and click Schedule Event.Choose the event type you just edited. Pick a test vehicle. Type TEST in the description so your team can spot it later.Expected result: The Create New Event window shows time slots that match your Scheduling hours and the option you pick.
3

Compare slots to your rules

Pick an open day. Check that slots respect Minimum notice, Buffer, Max concurrent bookings, closed days, and any linked bay.Expected result: A closed day or holiday shows fewer slots—or none.
Create New Event window on Schedule with event type, vehicle, assigned to, and a date picker of available time slots
On Schedule, click Schedule Event and choose the service you just edited. Open slots should match that service’s hours and booking options.

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What success looks like

After setup:
  • Customers and staff see times your team can actually support.
  • Each choice’s length matches the work being done.
  • Buffer time keeps visits from stacking on top of each other.
  • Minimum notice gives your team time to prepare.
  • Limited bays, lifts, rooms, or staff are less likely to be double booked.

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Troubleshooting

No time slots are showingCheck Scheduling first (facility hours vs custom hours). Then check Minimum notice, closed days, and any required bay or amenity. One blocked rule can hide every slot.
Customers can book too soonIncrease Minimum notice on the booking option. This gives your team more time before someone can claim a slot.
Appointments are too close togetherIncrease Buffer on the booking option. Buffer time is breathing room after each visit.
The option does not appear for customersMake sure the option’s Active switch is on. Also check that the event type is Active and Who can see this is Customer or Both. For self-serve booking, Customers can book must also be on. See Configure event types.
I cannot find Set Weekdays or Add dayThose older button names were replaced. Use Using facility hours, or click Customize hours for this service and choose Weekdays, Open 24/7, or Custom. Click a day card to edit Opens and Closes.

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What to do next

Run Test an event setup to confirm slots, capacity, and any linked resource. If the service should be closed on holidays, continue with Set closed days for events. If staff should check off work during the visit, continue with Set up event checklists. If they need progress labels such as In the bay, continue with Turn on custom statuses for an event type. If customer bookings should wait for staff review, turn on Require Approval in Configure event types, then use Approve or decline customer booking requests.